CONTACT

Q&A

Before contacting us, please check our Q&A section.
Click here for the CONTACT FORM

Can I check if my reservation was successfully made?

A confirmation email is automatically sent to the email address you provided.

Can minors stay at NEST?

Minors can stay if they present a consent form from their guardian or if their guardian contacts NEST directly.
A student ID of the guest will also be required.

What is the nearest station?

The nearest station is Teradacho Station on the JR Loop Line.
Exit from the north gate, turn left towards Ohsho, and you will find NEST on the second floor above the animal hospital.
It is a 2-minute walk. Click here to view the map.

Is there a parking lot?

No, we do not have a parking lot. However, paid parking is available nearby.
Fees vary depending on the parking facility.
※ The parking space on the first floor belongs to the animal hospital. Please do not park there.

Can I cancel my reservation?

Please cancel your reservation through the booking site where you made the reservation.
Cancellation policies vary depending on the site, so please check their terms.
Same-day cancellations will incur a 100% cancellation fee.

I canceled my reservation one day in advance. Will I receive a refund?

Please check the cancellation policy of the booking site where you made your reservation.

I have more people joining and would like to change from a dormitory to a private room. Is this possible?

If a private room is available, please cancel your dormitory reservation and book a private room instead.
A cancellation fee will initially apply, but we will process a cancellation fee waiver.
Therefore, please make sure to contact us by phone or other means to arrange the reservation change.

I have never stayed at a guesthouse before. What is it like?

1.Accommodation is more affordable compared to hotels or traditional inns.
2.Guesthouses encourage interaction among guests.
3.Dormitories accommodate multiple guests in the same room.
4.A diverse and international atmosphere is common.

Do you have private rooms?

Yes, we do. Private rooms can be reserved for one person or more.
Please note that private rooms do not have a toilet or shower.
All facilities outside the room are shared with other guests.

Can someone else stay under my reservation?

Yes, as long as the reservation holder’s name is provided at check-in and the guest presents a valid ID.

Can I leave my luggage after check-out?

You may leave your luggage with a name tag in the shared space on the second floor.
Please keep valuables with you at all times.
Luggage storage is available until 6:00 PM. After that, we cannot store your belongings.
The second-floor shared space is also available until 6:00 PM.

Is breakfast included?

No, breakfast is not included.

I booked a breakfast-included plan. What will be served for breakfast?

This is a misrepresentation on a partner booking site.We do not provide breakfast.

Are bath towels and amenities included?

Bath towels are available for rent at an additional cost.
Shampoo, conditioner, body soap, and face wash are provided in the shower rooms and are free to use.
Click here for more details.

Can I park my motorcycle or bicycle?

Motorcycles cannot be parked.
Bicycles can be parked in front of the elevator (up to two bikes, first-come, first-served).